## Account Disabled or Locked

To get access to your account:

- Ask your manager, your manager’s manager, or the collection admin, to reset your password.
- If you need a verification code and don’t have one, go to Two-Step Verification Overview.

Why your account may be disabled:

If someone knows your account name, they can try to sign in as you. After a number of failed sign-in attempts, sign-in to your account is automatically disabled for some systems until you change your password.