## VPN / Network Connection

### Troubleshoot Your Apple Network Connection

- If your SSO session expired and you can’t sign back in, restart your Mac and try again.
- If you’re having trouble connecting to Apple’s network, reset Apple network settings:

1. Open the AppleConnect app.
2. From the AppleConnect menu at the top left of your screen, click Settings.
3. Choose the Network tab.
4. At the bottom of the window, click Reset Apple Network Settings.

5. If your issue isn’t resolved, switch your VPN connection Type (for example, from SSL to IKEv2). SSL is preferred, so switch back to it when you can.

### Governmental Restrictions

Some governments block VPN access to the Internet. In that case, go to an Apple facility to access Apple’s network. If you must connect to a non-Apple website and are blocked, set your VPN Configuration to Corporate and know that your non-Apple web browsing may not be secure.

## Apple Security Configuration / PCI

If you’re required to comply with Payment Card Industry (PCI) standards, you must set up Apple Security Configuration. If you have an issue during setup, check this list for a solution:

I already have Self Service. What should I do?
Download Self Service, then install and open it to get the most recent updates.

I wasn’t prompted to download Self Service after I upgraded AppleConnect and signed in. What can I do?
Go to https://enroll.apple.com to download and install Self Service.

I clicked Download Self Service and nothing happened. How can I get Self Service?
Go to https://enroll.apple.com to download and install Self Service.

I installed and opened Self Service more than 72 hours ago. Now I can't connect to the Apple network.
Ask your manager to follow these steps:

1. Go to Access Manager, enter the system name “Apple Security Configuration Exclusion” and select it from the list.
2. Under Checkout, give access to your direct report, and then click Continue.
3. Next to Purpose, enter “Profile delayed.”
4. Select an expiration date and click Continue.
5. Click Place Order.
6. Ask your direct report to call the IS&T HelpLine to resolve the issue.