## 2SV / OTP / SMS Security Codes

### Verification Code Not Accepted

If AppleConnect doesn’t accept your verification code:

1. Confirm that the time on your Mac matches the time at time.is.
   - If the times match, use Feedback Assistant to file a radar.
   - If the times don’t match, continue to step 2.
2. At the top left corner of your screen, click the Apple menu and choose System Settings. Then click General > Date & Time.
3. Select Set date and time automatically. If it was already selected, deselect it, then select it again. (If prompted, use Touch ID or enter the password you use to unlock your Mac.)
4. Close the System Settings window.
5. Sign in to AppleConnect with a new code.

If your issue isn’t resolved, ask your manager, or manager’s manager, to go to reset 2-step verification for you.

### Other 2SV Sign-In Problems

If you have a 2SV device but don’t have it with you or you can’t sign in with 2SV:

1. Ask your manager to disable 2SV for you.
2. Enroll in 2SV. If you can’t access the AppleConnect website, ask your manager to enable external 2-step verification enrollment.
3. Go to IS&T Web and follow instructions to add a backup macOS or iOS 2SV device.