## Call the IS&T HelpLine

Learn when to call the IS&T HelpLine.

### You must resolve the issue yourself (HelpLine can't assist) if:

- You forgot your AppleConnect password — your manager must reset it.
- You use 2SV and sign in failed or you can’t get a 2SV code — your manager must reset 2-step verification for you.
- Your account was disabled or locked — your manager must reset it.
- You need help approving your first approved device — your manager must go to Approve Device via Manager on IS&T Web.

### To Call the IS&T HelpLine

Provide your badge number (corporate) or employee number (retail), and a temporary support PIN:

1. Call your local IS&T HelpLine phone number.
2. Enter your badge or employee number:
   - Corporate employees, find your badge number at the top-left on the back of your badge.
   - Retail employees, go to myPage to find your employee number.
3. Provide a support PIN. You may:
   - On your Mac, click the AppleConnect status icon () at the top-right of your screen and choose Support PIN > Generate Support PIN, and then follow the prompts.
   - On your iOS device, open the Connect app > Settings > Support PIN and follow the prompts.
   - On your Mac, sign in to the AppleConnect website and click Support PIN at the bottom of the sidebar.

Note: If your support PIN has expired, click or tap Generate Support PIN.