## YubiKey FAQ

### What is YubiKey?

> YubiKey is a USB device that provides strong two-factor authentication. You can use it to sign in to AppleConnect with a PIN or your AppleConnect password. You assign the PIN when you register your YubiKey. After registration, access YubiKey-protected applications by inserting the YubiKey into an available USB port on your Mac and entering your PIN.

### How do I set up and manage my YubiKey?

> Use AppleConnect to register and manage your YubiKey .

### Can I use my YubiKey to sign in with AppleConnect on non-Apple platforms?

> Yes. To set up a YubiKey to sign in on non-apple platforms, or Apple platforms that don’t support AppleConnect desktop plugin, go to IS&T Web.

### I forgot my PIN. Can I reset it?

> Yes. Reset your PIN by re-registering your YubiKey. Insert your YubiKey into an available USB port on your Mac. From the status menu at the top right of your screen, click the AppleConnect status icon (). Select your YubiKey from the list. This will open the YubiKey details window. Click Register and follow the prompts to register your YubiKey and select a new PIN.

> Note: If you have forgotten your PIN, do not guess. If you enter an incorrect PIN more than five times your YubiKey will be locked.

### My YubiKey is locked. What should I do?

> Unlock your YubiKey by re-registering it. Insert your YubiKey into an available USB port on your Mac. From the status menu at the top right of your screen, click the AppleConnect status icon (). Select your YubiKey from the list. This will open the YubiKey details window. Click Unlock and follow the prompts.

### The certificate for my YubiKey is expiring soon (or has expired). What should I do?

> The certificate for your YubiKey is valid for one year. AppleConnect will prompt you to take action when it is time to update the certificate. When the dialog box appears, select Update.

> You’ll be prompted to sign in to AppleConnect. After signing in, follow the prompts to register your YubiKey. This creates a new certificate that will be valid for one year.

### I don't need my YubiKey anymore. What should I do?

> When you no longer need your YubiKey, insert it into an available USB port on your Mac. From the status menu at the top right of your screen, click the AppleConnect status icon () and select your YubiKey from the list. This will open the YubiKey details window. Click Wipe Device. This will clear your information from the YubiKey. When finished, return the YubiKey to your manager.

### I found a YubiKey. What should I do?

> Give the YubiKey to your manager.

### I lost my YubiKey. What should I do?

1. If your YubiKey is lost, login to the AppleConnect website.
2. Select Security Credentials from the sidebar.
3. Click Manage next to YubiKey.
4. Follow the prompts to remove your YubiKey.