## Forgot / Reset Password

### How do you normally sign in?

To reset your password, follow the steps listed below your sign-in method.
(For UAT, go to Change Your UAT Password at the bottom of the page.)

- ### Touch ID or YubiKey

Reset your password, yourself:

1. Click the AppleConnect status icon () at the top-right of your screen.
2. Choose Reset Password and follow the prompts to change your password.

Note: If you have other accounts on your Mac (for example, a system account), choose Other Accounts > the desired account > Make Current User, then reset the password.

- ### Account Name and Password

Reset via manager if any of these conditions apply:

- You have an approved device.
- Your account was disabled.
- You’re a new employee and your temporary password doesn’t work.
- You use a collection device. (Your collection admin can also reset your password.)

- ### All Others

If the other options don’t apply to you, go to iForgot.

1. If prompted for your AppleConnect ID, enter your AppleConnect account name and follow the instructions.
2. If you need help resetting your password, contact your manager.

Note: If you’re enrolled in two-step verification, you’ll be prompted to enter your recovery key.

### Change Your LDAP or Open Directory Password

To change your passwords, go to the AppleConnect website.

### Change Your UAT Password

1. Click the AppleConnect status icon () at the top-right of your screen
2. Choose Reset UAT Password.
3. Sign in with your production password.
4. Follow the prompts to change your AppleConnect UAT password.